MSF IRAQ: Mosul - Nine Years of Healing ​

12 November - “Mosul today is very different from the city the world saw during the battle: it is no longer a city in ruins,” says Suhaib Raad, a radio operator at Nablus Hospital in Mosul, currently supported by Médecins Sans Frontières (MSF). He began working at the entrance to the emergency room when the facility opened in June 2017, one month before the battle officially ended. “In those early days, conditions were incredibly brutal. The emergency room was constantly receiving casualties and patients of all backgrounds and ages, who needed treatment for severe illnesses and horrific war wounds.”

Abdhulla Khuter, an MSF health promoter, coaches a health promoter from the Directorate of Health (DoH) at the Al-Zanjili Health Centre in West Mosul. After leading a health promotion session in the facility’s waiting area, the DoH health promoter conducts a second session outside the centre, where the nearby market attracts a lot of people. Abdhulla observes both sessions before providing feedback on how the trainee can strengthen his health promotion skills. © Florence Dozol/MSF
Abdhulla Khuter, an MSF health promoter, coaches a health promoter from the Directorate of Health (DoH) at the Al-Zanjili Health Centre in West Mosul. After leading a health promotion session in the facility’s waiting area, the DoH health promoter conducts a second session outside the centre, where the nearby market attracts a lot of people. Abdhulla observes both sessions before providing feedback on how the trainee can strengthen his health promotion skills. © Florence Dozol/MSF

First person testimony available here.

A lifeline in a devastated city

In October 2016, a nine-month military offensive to retake Mosul began after the city had spent nearly three years under the control of the Islamic State group. The fighting killed and injured thousands of people, displaced more than one million, and left large parts of Iraq’s second-largest city devastated. By the time the battle officially ended on 10 July 2017, much of Mosul's infrastructure, including its healthcare system, had been severely damaged. “The hospitals had been destroyed and there were no health services,” says Abdullah Isaa, an emergency nurse at the MSF-supported Nablus Hospital. “So, MSF opened this facility. People needed it. We treated many patients and saved many lives.”

Initially operating as a field hospital, Nablus Hospital received critical emergency cases from West Mosul, where the city's healthcare infrastructure had been destroyed or was no longer functioning. “In the immediate aftermath of the battle, MSF was the main healthcare provider in West Mosul,” explains Gemma Dominguez, MSF Head of Mission in Iraq. “Over the years, the authorities have gradually rebuilt and rehabilitated some of the hospitals, allowing more health services to resume.” As Mosul slowly recovered, the main public hospitals began to reopen, at first operating from temporary structures and caravans. Yet the continued high number of patients admitted to Nablus highlighted the ongoing need for specialised care. From 2018 to 2022, MSF teams assisted with an increasing number of deliveries, reaching a peak of 1,000 deliveries per month, while providing inpatient care for adults and children with urgent medical needs. As other hospitals resumed services, the needs of the community evolved. In response, Nablus Hospital adapted its activities, transitioning from a broad emergency response facility to a specialised paediatric emergency and maternity hospital, with a particular focus on emergency obstetric care and caesarean sections.

Sabah Faisal Farhan, a data entry operator in the emergency ward, has witnessed the hospital's evolution firsthand: “The transformation has been remarkable. We went from treating war injuries, which thank God have ended, to responding to the COVID-19 pandemic and caring for patients in quarantine. Once the pandemic was over, we refocused our care exclusively on children under the age of 14.” In total, more than 250,000 emergency consultations were carried out, and more than 125,000 patients were admitted between 2017 and 2026.

Expanding and innovating to improve quality of care

Supporting the hospital's growth and continued delivery of quality care has required constant adaptation and innovation from MSF's medical and logistics teams. Over the years, they have developed and implemented solutions to improve the hospital's infrastructure, safety and environmental management. These include the Steriplus machine, which turns infectious medical waste into non-hazardous waste by shredding and sterilising it, and a wastewater treatment system that uses specialised bacteria to decontaminate water before it is released into the drainage network. Another major success of this project is the mini-laboratory for bacterial testing, set up in 2022, revealed high levels of antibiotic resistance among the population. Over the years, MSF shared these findings with the health authorities, along with guidance on antibiotic stewardship and training in infection prevention and control.

Mental health was also an important component of the hospital’s work. “The stories people share during psychological consultations have changed," says Safa Abdulkareem Abd Al-Badrani, an MSF psychological counsellor. “Although the difficulties they describe are still connected in some way to the consequences of the war, they are now less about war-related trauma and more about losing a job or a loved one.”

A place of birth and emotions

Above all, Nablus Hospital is about the stories that unfold there. “We have been through a lot at this hospital, especially in the maternity department,” says Jellan Mohammed, the maternity supervisor. “At times, we would receive a critical case every week and we handled each one as a team. These cases showed the results of our efforts: ​ when we saved a mother’s life, we were saving her baby’s life as well.”

Jellan Mohammad Ali, maternity department supervisor at Nablus Hospital, Mosul © Florence Dozol/MSF
Jellan Mohammad Ali, maternity department supervisor at Nablus Hospital, Mosul © Florence Dozol/MSF

"I have been working with the staff for the past six years. I supervise the staff, monitor their work and ensure that patients receive the best possible services and high-quality healthcare."

“When I think about the hospital, it reminds me of humanity, high-quality healthcare services, good protocols, commitment, skills and technique. All of these are part of MSF."

“It’s not just one story—there are many stories that have happened to us, especially in the maternity department. Sometimes, we would receive a critical case every week, and we handled each one as a team. These cases reflected the results of our efforts and showed how we were able to save a patient’s life."

“One patient came to the maternity department in pain. She had already entered labour. After the delivery, she developed a postpartum haemorrhage and started bleeding continuously. We faced a barrier, but we didn’t let it control us. We transferred her to another hospital and were able to save the lives of both the mother and the baby. I still remember walking her to the door, carrying the blood transfusion bag in my hand. I wanted to make sure she received the blood she needed. After some time, I saw the mother again at the hospital. She told me, ‘I’ll never forget you—you saved my life.’ The moment I saw her, I immediately remembered her. She hasn’t forgotten us, and we haven’t forgotten her. Experiences like this stay with us. We cannot forget them."

“These emergency situations showed us how we are able to work as a team, how we manage the situation and how we complete all the required steps within a specific timeframe. These are experiences that we will never forget."

“Mosul experienced very difficult times. We never imagined that we would be able to get through that period. But, thank God, we did. Now, Mosul is continuously developing, and healthcare services are gradually being restored. Step by step, hospitals are being restored, and the quality of healthcare services is improving."

Born at the MSF-supported Nablus Hospital six years ago, Sanad is one of the 88,000 children delivered there over the past nine years. Like him, all his younger brothers and sisters were born at the hospital. “When my wife was discharged, she told me how well they had looked after her and the baby,” says Hadi Ali Ahmed Mohammad, Sanad’s father. “I thought to myself that anyone having a baby should come here.” This facility has been the go-to place for the family’s children, who live in a village west of Mosul. ​ “Once, my daughter got sick with a high fever, so I brought her here, and she stayed for a few days,” he continues. “After that, she was much better and went home happy.” Sanad and his father have come back to visit the family’s newborn, who is hospitalised in the neonatal unit.

Sanad with his mother © Florence Dozol/MSF
Sanad with his mother © Florence Dozol/MSF

Eighteen-month-old Sanad sits on a bed near his mother in the inpatient department at the MSF-supported Nablus Hospital. He has been hospitalised for several days with a severe chest infection that caused a high fever and seizures. He received oxygen therapy as part of his treatment. His mother appreciates the facility’s clean environment and the high-quality care provided free of charge.

“I would like to thank everyone who has contributed to this hospital—the staff as well as those who fund it. I say this on behalf of all of west Mosul,” she says. “Life in Mosul is better now, but there are no other services offering children this level of care.”

In the same ward is baby Zaid, who was born at the rebuilt Al-Batool Hospital but was referred to Nablus for jaundice. “He is a miracle baby,” says his mother. “We had been trying to have a baby for 10 years. Since he was born a few days ago, it ​ has felt like a dream. ​ It’s very emotional – there’s a bit of worry, but mostly joy!”

Zaid with his mother © Florence Dozol/MSF
Zaid with his mother © Florence Dozol/MSF

Zaid rests in his mother’s arms at the MSF-supported Nablus Hospital, where he was referred for treatment of jaundice after being born at Al-Batool Hospital. His mother describes him as their “miracle baby”, the couple having tried to have a child for ten years. After five days in hospital, Zaid’s condition had improved, and he was discharged the following day.

The family remained in Mosul throughout the war.

“Life is better now, but it is still difficult for everyone. There is little support, so people continue to struggle,” says his mother. “For now, it feels like a dream because I waited ten years to have this baby. Since he was born, I have felt so many emotions—a little worry, but also so many positive feelings. He is doing well now.”

A city's journey towards healing

“Mosul has undergone a complete transformation, a wonderful change for the better,” says Sabah Faisal Farhan. ​ The bridges are busy with traffic, the markets are full again, and every corner of the old city is being rebuilt. Many relatives of patients say that, although finding work in Mosul is still very difficult, they recognise that the city is now safe and hope it stays that way. ​ Suhaib Raad adds: “We sincerely hope that the painful chapters are now behind us, and we look forward to seeing Mosul prosper for many years to come.”

“Today, people have access to healthcare services,” says Gemma Dominguez, MSF Head of Mission. “Our collaboration with the Directorate of Health has played an important role in ensuring high-quality care, both at Nablus Hospital and across the public health system. We are proud of what has been achieved here. This is the right moment to hand over the hospital and build on these achievements, while continuing to respond to other critical healthcare needs in Iraq.” ​ ​

At the end of December, MSF will hand over Nablus Hospital, which will continue operating as a public maternity hospital. As one chapter comes to a close, the hospital's legacy lives on in the hundreds of thousands of patients cared for and in the staff whose dedication and commitment shaped its journey. “Our lives have completely changed over these nine years. Mine, in particular, has changed profoundly,” adds Sabah Faisal Farhan. “The services we provided will never be forgotten by the people of Mosul, and we will never forget the patients we saw and all the things we were able to help with.” ​

Sabah Farhan, MSF data entry operator working in triage in the emergency department at Nablus Hospital, Mosul. © Florence Dozol/MSF
Sabah Farhan, MSF data entry operator working in triage in the emergency department at Nablus Hospital, Mosul. © Florence Dozol/MSF

Sabah joined MSF in 2017, before the city was fully retaken from the Islamic State group. At the time, the hospital was treating people injured during the conflict and families fleeing the violence.

"I had never worked in a hospital before, and at first it was difficult to see patients crying or in distress. Although I was not part of the medical team, I always tried to comfort them while they waited for medical or mental health support. It was the simplest thing I could offer."

Over the years, Sabah has witnessed both Nablus Hospital and Mosul undergo profound changes. The hospital’s activities moved from treating war casualties to responding to COVID-19 and later returned to providing care for children under 14.

Note to editors

MSF has worked in Iraq since 2003. As the country’s health system gradually recovers after decades of conflict and instability, MSF addresses remaining gaps, particularly in women’s health. In Baghdad, MSF collaborates with the National Tuberculosis Institute to support the national TB programme by strengthening treatment protocols, training healthcare staff, ensuring a continuous supply of medicines and conducting screening in places of detention. These activities aim to improve early detection, treatment adherence and the overall quality of TB care. MSF also supports Directorates of Health in several governorates and the Ministries of Health in federal Iraq and the Kurdistan Region through staff training and improved mass casualty and emergency management. MSF teams also provide emergency medical support and donations of medical supplies to healthcare facilities in times of need to ensure that access to quality healthcare services is not disrupted during emergencies.

Photographs (© Florence Dozol/MSF)

 

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